The Car Shop ships with US Postal Service, and UPS. Items being drop shipped by a manufacturer may arrive by UPS, Fed-EX, or another reliable shipping source as well as those listed before. We do our best to ship the same day parts are ordered. We are open Monday-Friday so if you order on a weekend or after we close, we’ll begin working on the order the next business day. We send out tracking information in large batches to customers at the close of our business day.
Please make sure to inspect all items you receive to make sure they are not damaged or incorrect. Do not install any parts you believe to be damaged or incorrect. We do not accept returns on any parts that were installed. The Car Shop will not be held liable for any damages that may occur due to improper installation, or installation of damaged or incorrect parts.
If you receive an item that is incorrect, please contact The Car Shop immediately. You can simply reply to your order confirmation email. Depending on the item, most times we will reship the correct item with a USPS or UPS pre-paid shipping label. Once the new item is received, place the item in the same box you received it in and place the label on the box. The box may be dropped off at any local USPS or UPS location and will be automatically returned to us. No further action is needed. If you ordered an item incorrectly, it is your sole responsibility to get the item back to us for exchange.
If you receive an item that is damaged during shipping, please contact the appropriate freight carrier to file a damage claim. Most claims must be submitted within a 24-hour period. If you do not report the damage to the freight carrier within the 24-hour period, then all damaged items will not be accepted for return and become the sole responsibility of the receiver. The Car Shop and the respective freight carrier are not responsible for any damaged products that are not processed for a damage claim within the 24-hour period.
If an order has shipped and you have not received it, please contact The Car Shop immediately. We will further discuss the situation. If you received a tracking number for your shipment and the shipment was lost in transit or stolen from your property, please contact the appropriate freight carrier to file a lost/stolen claim. Most claims must be submitted within a 24-hour period. If you do not report the loss to the freight carrier within the 24-hour period, then all lost/stolen items will not be replaced. The Car Shop and the respective freight carrier are not responsible for any lost/stolen products that are not processed for a lost/stolen claim within the 24-hour period.